Who we are
Merzouga Desert Activities ("we", "us") organises desert activities, camps and tours in Merzouga, Morocco. Data controller: [legal business name], [address], merzougadesertcamping@gmail.com. Morocco's data protection law (Law 09-08, supervised by the CNDP) applies to our processing; where you are in the EU/UK, we also aim to respect the GDPR principles.
What we collect
- Enquiry details you send us: name, email, phone/WhatsApp number, travel dates, number of travellers, preferences and messages.
- WhatsApp conversations when you contact us there. WhatsApp is operated by WhatsApp LLC / Meta under its own privacy policy.
- Technical data: our hosting provider processes standard server logs (IP address, browser type) for security.
- Analytics (only if you accept analytics cookies): anonymous usage statistics through Google Analytics 4. We never send your name, email or phone number to analytics.
Why we use it
- To answer your enquiry and prepare a quote (pre-contractual steps at your request).
- To organise and deliver a booked trip (contract), including sharing the necessary details with drivers, camps or hosts involved in your trip.
- To meet legal obligations (e.g. accounting, guest registration where required).
- To improve our website, if you consent to analytics.
We do not sell your data and we do not use it for marketing without your separate consent.
How long we keep it
Enquiries that do not lead to a booking: [12 months]. Booking records: [as long as required by Moroccan accounting and tax law]. You can ask us to delete your data earlier where the law allows.
Service providers
[Email delivery provider, e.g. Resend], [hosting provider, e.g. Vercel], Google (analytics, only with consent), WhatsApp/Meta. Some providers are located outside Morocco; we use providers that offer appropriate safeguards.
Your rights
You can ask to access, correct or delete your data, object to processing, or withdraw consent at any time by writing to merzougadesertcamping@gmail.com. You can also complain to the CNDP (Morocco) or to your local data protection authority.
Changes
We may update this policy. The date at the top shows the latest version.